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Dynamics 365 for Telecommunications

Looking for a business application that is as fast and as efficient as your network?


With Dynamics 365 for Telecommunications from Praxiis you can manage your telecoms business from end to end.

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Marketing

Attract new customers and increase brand loyalty with well timed, relevant marketing content delivered through digital channels and in-person interactions across marketing, sales and service.

  • Design and orchestrate real-time customer-led journeys.

  • Create and deliver impactful content across digital and physical channels.

  • Nurture prospects with periodic newsletters, transactional emails and personalised timely notifications.

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Sales

From marketing to sales. Convert your engaged prospects into loyal customers. With a single integrated solution you will maintain full visibility of your customers journey.

  • Dedicated mobile and tablet apps enable your sales people to close the deal wherever they are.

  • Automatically renew subscriptions, upgrade and downgrade packages, manage and sell bolt-ons.

  • Full B2C and B2B pipeline management with Dynamics 365 Sales.

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Field Service

Once the sale is made, mobilise your network engineers using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.

  • Intelligently schedule your engineers to make sure you always have the right person and equipment for the job.

  • Minimise travel time and maximise resource efficiency.

  • Allow customers to book their own engineer.

  • Customers get notifications when an engineer is on their way and a real time map to see where the engineer is.

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Network Management

Track network resources, equipment and physical locations across your network. With support for geographic mailing addresses for residences, multi-dwelling units, commercial and retail areas as well as describing regions and polygons through geocoded map points.

  • Manage your network build and capacity as you expand and deploy your services to your customers.

  • Visualise your network inside of Dynamics 365.

  • View and sell technologies available in specific areas of the network.

  • Proactively alert customers to network maintenance and issues.

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Customer Service

Exceed customer expectations and deliver a customer service experience second to none with Dynamics 365 Customer Service.

  • Allow customers to manage their account online, raise and track issue through the connected portal.

  • Enable customers to self service with a searchable knowledge base, AI-driven virtual agents and customer forums.

  • Assist customers in a channel of their choice with omni-channel customer service support for email, voice, web-chat and social channels.

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Remote Assist

Deliver proactive service, remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors.

Capture asset information through inspections and resolve issues faster with remote collaboration, consult with experts in real time to solve problems faster and perform remote inspections.

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